Exfoliating Tallow Loofah Soap Bar

At Suriano Wellness, we take pride in creating high-quality, handcrafted products using carefully selected ingredients. Due to the nature of our products, we have the following return and refund policy in place.

All Sales Are Final

Because our products are personal care and skincare items, we are unable to accept returns or exchanges for hygiene and safety reasons.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, we’re here to make it right.

Please contact us within 48 hours of delivery at:

📧 Info@SurianoWellness.com

Include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

If approved, we will offer a replacement or refund at no additional cost.

Allergy & Sensitivity Disclaimer

Our products are made with natural ingredients such as tallow, essential oils, and botanicals. ALL PRODUCTS MAY HAVE COME IN CONTACT WITH COCONUT OIL.

👉 We recommend performing a patch test before full use.

We are not responsible for:

• Allergic reactions

• Skin sensitivities

• Misuse of products

Shipping Issues

Once your order has been shipped, Suriano Wellness is not responsible for:

• Delays caused by the carrier

• Lost or stolen packages marked as delivered

If you experience an issue, please contact the shipping carrier directly.

Contact Us

If you have any questions, please reach out:

📧 Info@SurianoWellness.com

🌿 Suriano Wellness LLC

PRODUCTS SHIP EVERY MONDAY (excluding holidays)

ALL ORDERS WILL SHIP THE FOLLOWING MONDAY. THIS ENSURES THAT PRODUCTS ARE NOT BEING LEFT IN WAREHOUSES OVER WEEKENDS & HOLIDAYS. THESE PRODUCTS ARE NATURAL AND CAN MELT IN WARMER CLIMATES. With that being said, all orders are packaged with care, including protective padding and ice packs to assist with tempature issues. If a product arrives soft or melted, that is NORMAL! Please place in fridge for 30 minutes to re-harden.

Please ensure your shipping address is correct at checkout.

Suriano Wellness is not responsible for:

Packages sent to incorrect addresses provided by the customer

Additional shipping fees required to re-ship an order

Lost, Stolen, or Delayed Packages

Once your order has been shipped, it is in the hands of the carrier.

We are not responsible for:

• Lost or stolen packages marked as delivered

• Shipping delays caused by the carrier

If your package is missing, we recommend contacting the shipping carrier directly with your tracking number.

Warm Weather Disclaimer

Because our products are made with natural ingredients like tallow and oils, they may soften or melt in warmer temperatures.

This does not affect product quality. If melting occurs, allow the product to return to room temperature before use.